Shipping & Returns


Shipping Policy

We can only ship orders within the United States.

Delivery Timing & Conditions

We ship most plants spring through fall (Mar – Oct). Orders placed for available stock during winter months (Nov – Feb) will be held until the following season.

Regardless of season, if you are expecting a delivery, please be aware of weather conditions on your end. Make arrangements with your local carrier if there is a risk plants will be left in a cold or excessively hot location once delivered. We aren’t responsible for the death or damage of plants due to the delivery location.

Handling Time

To reduce time in unfavorable transit conditions and keep stress on plants to a minimum, all shipments are sent out toward the beginning of the week. Orders placed on Tuesdays after 6 PM EST will ship the following week.

Carriers & Order Tracking

We use USPS to deliver orders.

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information.


Return Policy

Returns & Refunds

Plant orders are inspected prior to shipping to ensure they are healthy and meet advertised size ranges. In addition, we supply planting instructions and care requirements on our website and in each shipment. However, because ongoing viability is dependent on consistently meeting planting and care requirements, all sales are final.

Exception

Excluding damage caused by excessive heat or cold at the delivery location, if a plant appears to have been damaged during shipping, please notify us within 24 hours of receipt with photos of the plant and we will offer a refund.


Payment Policy

Accepted Method of Payment

PayPal

PayPal Charges

Your account will be charged when you place your order. If we are not able to fulfill your order for any reason your account will be refunded.


Policy Acceptance

By making purchases on this site, you signify your acceptance of these policies.


Contact Us

If you have any questions about our policies prior to making a purchase, please contact us.